Frequently Asked Questions
Do I need an appointment to visit the Showroom and see the rentals in person?
Due to COVID precautions, we do require an appointment to visit our Showrooms. With an appointment, our team can offer you their undivided attention!
Call or Email our Showroom Locations to schedule an appointment:
Collective Event Group at Avondale:
658 E. Baltimore Pike Avondale, PA 19311
(610) 268-2825
Avondale@CollectiveEG.com
*Note: Avondale shares their location with an equipment rental business, General Rental.
Collective Event Group at Harrisburg:
*2022: Please note this office has recently MOVED to its new location!
1451 Stoneridge Drive Suite B Middletown, PA 17057
(717) 591-7368
Harrisburg@CollectiveEG.com
Collective Event Group at Dover:
35 Commerce Way Suite 180 Dover, DE 19904
(302) 739-0860
Dover@CollectiveEG.com
Parties & More, a Division of Collective Event Group:
1241 Ford Rd. Bensalem, PA 19020
(215) 245-6000
Bensalem@CollectiveEG.com
What geographical areas does Collective Event Group serve?
We serve the entire Delmarva Peninsula (Delaware & Eastern Shore Maryland), Pennsylvania and southern New Jersey!
How does Collective Event Group keep their tents clean?
Being one of the few companies in the Mid Atlantic region with a commercial tent washer, we are able to keep our tents in pristine wedding condition! The first step of our cleaning process involves hand washing the tent top, followed by using our commercial washer, and finally using our unique pulley system to hoist the tents in the air to dry properly.
How do I know what size tent I will need?
With decades of experience, our tent rental team will customize your tent size based on the square footage calculation for the inventory (tables, chairs, dance floor, stage, etc.) you would like underneath of your tent. Based on our calculation, we are able to suggest the best tent size to comfortably house your event!
How do I reserve my rental price quote?
When you are ready to order, please call the showroom office you are working with or email your Sales contact to ensure the availability of all rentals. This is also a great opportunity to go over pricing, pickup or delivery instructions, and answer any other questions or concerns! Collective Event Group asks for a signed copy of your rental contract returned via fax or email, a down payment, and depending on the rental items a refundable security deposit to reserve.
Can I make changes to my contract once it is reserved?
We understand the event planning process is just that, a process! And decisions are bound to adjust!
Once you reserve a rental order, you are still able to make some adjustments as needed, based on our inventory availability. For example, you are not penalized for changing your mind on your chair style or linen color! Items rented based on pending weather such as sidewalls for your tent, tent heaters, fans, etc. may be adjusted the week of your event with no cancellation fee.
Some exceptions apply, so always ask our team!
What is damage waiver?
The damage waiver is a non-refundable fee that is recommended by the American Rental Association to protect the client from accidental damage replacement fees. The damage waiver does not cover missing items. See details in the Terms & Conditions section of your rental contract.
What is your delivery fee?
Delivery fees are based on the warehouse location. After-hour fees may apply for a delivery or pickup outside of normal Monday-Friday business hours. Contact us for a quote!
When do you deliver and pickup?
| Typically, we will deliver the Wednesday, Thursday, or Friday prior to your event. With pick up on the Monday or Tuesday following. We know some venues have specific delivery and pickup requirements – we can schedule those accordingly! Unfortunately with so many moving parts (traffic, delays on a job site, or other unforeseen circumstances) we cannot guarantee an exact delivery time down to the minute. The week prior to your event we are happy to let you know a day for pick up and delivery, along with a before 12 or after 12, time frame! |
Do I need to be on site for delivery and pickup?
| We do recommend someone be on site to check in the rentals, but it is not required. The customer does not have to be present on delivery or pick up if the rentals have a secure place for drop off and/or pick up! For tent installations, if the client has approved a marked overview for the tent location – they do not have to be on site either. The exception to this, would be properties with private underground utilities in or around the staking area. |
Does Collective Event Group set up and take down their tents?
| With the exception of our Customer Pick Up Party Packages, the labor of a tent install/takedown is already factored into the cost of the tent! This also applies to any lighting, dance floors, or staging, rented through us! |
Do you set up tables and chairs too?
For an additional fee, Collective Event Group can setup / takedown all of your tables and chairs according to your CAD design. Otherwise – the tables and chairs will be stacked under the tent for the client to place.
Do we need to wash all of our china, flatware, and glassware after use?
To avoid additional cleaning charges all china, flatware, and glassware should be rinsed and re-racked after use. Any inventory with special cleaning and care instructions will have a copy of those available to you or your caterer.
Can I see a full size linen in person to make my selection?
Yes! We can provide full-size samples with advanced notice and a scheduled showroom appointment. If you have any centerpieces or tabletop decor you want to coordinate with your linens, bring them to your appointment and we can set up a table!
What if I have an emergency with my rentals?
If an emergency concerning your rentals arises during normal business hours, call our office number for immedate assistance. If it is “After hours” you can still call the office and the best number to reach for someone’s help will be listed on the after-hours voicemail.
Collective Event Group at Avondale: (610) 268-2825
Collective Event Group at Harrisburg: (717) 591-7368
Collective Event Group at Dover: (302) 739-0860
Parties & More, a Division of Collective Event Group: (215) 245-6000